hi, recently i see some buyer here said we given fake tracking number. i would welcome him to show his case here to show how he lose the money i can also show the shipping prove. on the other hand, i want to show our operation and let people know why you will got the number which may not tracable
for example if someone make a buying on 16 june, 2009
17 june morning , selina ( my staff ) find it and print it out. she will arrnage a tracking number to this order ( this number is a label and given by hkpo). if buyer paid for many items weight over 2kg, we will given it cpxxxxxxxxxhk, if weigth below 2kg , we will give it raxxxxxxxxhk .
17 june 5:30pm, we send such hard copy to my hong kong warehouse.jesses & cindy will record them at my gz office ( there is 170kg from hong kong)
18 june afternoon, my hong kong warehouse will receive the order paper and start the items picking up.
19 june , order on 16 june is ready and on the line for packing .
20 /21 june, we send them to post office.
21 /22 june, your tracking information is uploaded on hkpo website.
this is the fastest if evrey thing as normal, surely the weekend order will got the late. for some case, people paid but have not finish the order process, we will keep to send email to ask them what they paid for. such case need 1-3 more days.
for some case the items you ordered i stored at gz so i need 1-3 more days to send them to hk.
for some case, the items is return to me by some strange reasons ( every day 1-2 cases)
for some case, my packing staff decide to change the arranged tracking number becoz the breaking of the code or the weigth finally is not match the selina guess , the changed number records will be sent to my gz office after 3-5 days.
i have to say sorry here becoz until now, we have not bar code system to manage my warehouse but i have 1300 kinds airsofts items. i can only promise over 90 % items u paid are right now in store. for 8 % items i can easy to replace , for example ''element'' is just locate besides me.
also, sorry again,,,, we recently got increasing case and the packing center make some case delay. i can honestly tell all, every month we have around 25- 30 claim case at paypal, over 80 % are shipped and around 20 % are the mistake from us. all of the mistake case got the full refund. but we do around 8000 case monthly, i think the rate is reasonable
we run this website 2 years, if we despend on the cheating for business, we have to closed already but not growing. anyway i promise i will go to find some ways to speed up the processing .hope you can understand my poor english.
paul