this notice is to inform our customers of a security incident at tad gear. we recently learned that our database was illegally accessed from an external source, and it appears that some customer data were taken, which may include customer names, contact information and credit card data. the possibility of a security breach came to our attention when certain customers notified us that unauthorized charges had appeared on their credit cards. upon learning of the potential breach of security, tad gear immediately initiated an investigation, and took corrective steps based on the advice of an internet security firm. we have also contacted law enforcement.
if you purchased merchandise from tad gear on-line between august 6, 2009 and november 16, 2009, and the credit card used to purchase that merchandise is still valid, in order to protect yourself from the possibility of identity theft or misuse of your credit card information, we recommend that you immediately contact the issuer of that credit card and close your account. tell them that your account may have been compromised. if you want to open a new account, ask your credit card issuer to give you a pin or password, as this will help control access to the account.
in addition, we recommend that you place a fraud alert on your credit files. a fraud alert lets creditors know to contact you before opening new accounts. just call any one of the three credit reporting agencies at a number below. this will let you automatically place fraud alerts with all of the agencies. you will then receive letters from all of them, with instructions on how to get a free copy of your credit report from each.
experian equifax transunion
888 397 3742
www.experian.com
866-640-2273
www.equifax.com
877-701-5276
www.transunion.com
when you receive your credit reports, look them over carefully. look for accounts you did not open. look for inquiries from creditors that you did not initiate. and look for personal information, such as your home address and social security number, which is not accurate. if you see anything you do not understand, call the credit reporting agency at the telephone number on the report.
if you do find suspicious activity on your credit reports, call your local police or sheriff’s office and file a police report of identity theft. get a copy of the police report. you may need to give copies of the police report to creditors to clear up your records. even if you do not find any signs of fraud on your reports, we recommend that you check your credit report every three months for the next year. just call one of the numbers above to order your reports and keep the fraud alert in place.
for more information on identity theft, we suggest that you visit the web site of the california office of privacy protection at
www.privacy.ca.gov, or the federal trade commission at
www.ftc.gov/bcp/edu/microsites/idtheft. if there is anything tad gear can do to assist you, please email us at
action@tadgear.com, a special email address that we have set up to help answer your questions.
