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Qualche post fa avevo accennato che avevano problemi con certi corrieri.. ora credo sia un po' diversa la cosa, avete sicuramente ricevuto la mail di hobby king, ma io ve la riporto comunque
URGENT UPDATE
Our International Warehouse based in Hong Kong has been affected by changes in Hong Kong Customs policy. The new Customs Department policy is to inspect ALL parcels leaving Hong Kong (not just HobbyKing) and is refusing to accept shipments containing certain items.
This has caused two major issues that I wish to address:
Issue One
All orders containing lithium-based batteries that were placed between the 23rd of September and 2nd of October have been refused by customs and are being returned to our shipping dock in Hong Kong. Some orders not containing these items could also have been affected. This has also caused further delays to orders containing these items due to the backlog.
To remedy this, we at HobbyKing are upgrading all returned shipped items to a premium courier provider that will deliver your parcels to you shortly.
Issue Two
Due to the above issue, our Customer Service channel has been overwhelmed. This means that unfortunately all customers will have difficulty contacting Customer Service and for this we sincerely apologise.
If you are trying to contact customer service, please know that we WILL get back to you as soon as possible. To improve efficiency and improve response time, we request that you create just ONE support ticket. Your help on this matter is greatly appreciated.
To ensure that this does not happen again, we are:
- Integrating SCS Express as a shipping option from Hong Kong to Europe. SCS have their own in-house Customs officers which will streamline the process and ensure faster dispatch and delivery.
- Establishing another Customer Service Centre in the United States which will be staffed by modelers and will be able to answer all technical product enquiries. This is in addition to our two other Customer Service Centers.
- Expanding our existing EU warehouse so that more customers can enjoy lower shipping costs and receive their orders quickly.
- Negotiating with different shipping companies to be able to offer a complete range of shipping options.
Se non avete voglia di leggere ve la riassumo: la dogana cinese ora controlla tutti i pacchi e rimanda indietro molta roba tra cui, sicuramente, le batterie al litio. A quanto pare non dovrebbe essere un problema solo di hobbyk
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Ma sinceramente ho visto che ormai hanno gia tagliato le sedi non hanno quasi più nulla di magazzini da Hong Kong.. ora sono tutti USA che consiglio a tutti io mi ci sono sempre trovato bene, poi europa australia Uk
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Quote:
Originariamente inviata da
Pepsy
Qualche post fa avevo accennato che avevano problemi con certi corrieri.. ora credo sia un po' diversa la cosa, avete sicuramente ricevuto la mail di hobby king, ma io ve la riporto comunque
URGENT UPDATE
Our International Warehouse based in Hong Kong has been affected by changes in Hong Kong Customs policy. The new Customs Department policy is to inspect ALL parcels leaving Hong Kong (not just HobbyKing) and is refusing to accept shipments containing certain items.
This has caused two major issues that I wish to address:
Issue One
All orders containing lithium-based batteries that were placed between the 23rd of September and 2nd of October have been refused by customs and are being returned to our shipping dock in Hong Kong. Some orders not containing these items could also have been affected. This has also caused further delays to orders containing these items due to the backlog.
To remedy this, we at HobbyKing are upgrading all returned shipped items to a premium courier provider that will deliver your parcels to you shortly.
Issue Two
Due to the above issue, our Customer Service channel has been overwhelmed. This means that unfortunately all customers will have difficulty contacting Customer Service and for this we sincerely apologise.
If you are trying to contact customer service, please know that we WILL get back to you as soon as possible. To improve efficiency and improve response time, we request that you create just ONE support ticket. Your help on this matter is greatly appreciated.
To ensure that this does not happen again, we are:
- Integrating SCS Express as a shipping option from Hong Kong to Europe. SCS have their own in-house Customs officers which will streamline the process and ensure faster dispatch and delivery.
- Establishing another Customer Service Centre in the United States which will be staffed by modelers and will be able to answer all technical product enquiries. This is in addition to our two other Customer Service Centers.
- Expanding our existing EU warehouse so that more customers can enjoy lower shipping costs and receive their orders quickly.
- Negotiating with different shipping companies to be able to offer a complete range of shipping options.
Se non avete voglia di leggere ve la riassumo: la dogana cinese ora controlla tutti i pacchi e rimanda indietro molta roba tra cui, sicuramente, le batterie al litio. A quanto pare non dovrebbe essere un problema solo di hobbyk
mi è appena arrivata anche a me!
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Quote:
Originariamente inviata da
eltoroloco
mi è appena arrivata anche a me!
Idem, comunque volevo sapere quanti giorni ci mette mediamente il pacco ad arrivare dallo store EU. Ho richiesto la spedizione tramite: Registered (Tracking) Parcel - Netherlands to Italy $11.07.
------ Post aggiornato ------
E come faccio per tracciarlo?
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Appena arrivata la mail che tornano a spedire lipo con la airmail da HK, ottimo visto che sullo store europeo han tempi di restock batterie infiniti.
Per chi chiedeva dello store europeo (apparte al fatto che molte lipo nn sono disponibili sempre) la spedizione sta circa una settimana..
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Quote:
Originariamente inviata da
Pepsy
Appena arrivata la mail che tornano a spedire lipo con la airmail da HK, ottimo visto che sullo store europeo han tempi di restock batterie infiniti.
Per chi chiedeva dello store europeo (apparte al fatto che molte lipo nn sono disponibili sempre) la spedizione sta circa una settimana..
Ma io l'ultimo ordine che ho fatto due settimane fa mi hanno spedito sempre da hong kong, l'unica cosa la spedizione super economica non era più disponibile.. Ma in compenso in una settimana e arrivato tutto
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infatti specifico airmail.. anche ems mi pare avesse problemi.. per chi come me ordina 2/3 batterie e/o connettori alla volta 35 dollari di spedizione sono più del valore delle batterie
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Si quello e ottimo perche puoi tornare a ordinare anche solo una batteria.. Io pero non ho ricevuto roba dall'europa anche avendole nei magazini europei.
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Buon giorno
vorrei fare un ordine da hobby king, però all' ultimo passo mi sono fermato
Vorrei pagare con POSTEPAY, quale dei 2 metodi dovrei scegliere?
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VISA / MASTERCARD (No Paypal) + 2.93% |
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Paypal or Credit Card (Amex / Visa / Mastercard) |
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Se dovessi prendere 10/15 lipo dai magazzini USA, che spedizione mi consigliate?
Non voglio una spedizione che mi arrivi dopo 2 mesi, ma neanche corrieri che per 10/15 lipo ti chiedono 35€ di spedizione.
grazie
